SHIPPING POLICY

All orders are dispatched from our boutique located North West of Sydney.

If your order is placed by 2pm, it will be dispatched the same day. If after 2pm, next day dispatch will take place.


For all shipping enquiries, please feel free to contact us at

hello@elmfineryandfragrance.com.au


DOMESTIC (WITHIN AUSTRALIA)

Regular (Australia Post)
$12 flat-rate - Delivery within 3-7 business days

Express (Australia Post)
$15 flat-rate - Delivery within 1-5 business days.

* FREE shipping for all orders over $150


SHIPPING DELAYS

Please note that your order may be subject to delays outside of our control as a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible.


LOST PARCELS

ELM Finery and Fragrance offer tracking for all orders, but can not accept responsibility for goods lost in transit. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost to you.



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