Refund policy
Return and Refund Policy
At Elm Finery & Fragrance, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not entirely pleased, we make returns easy and hassle-free.
Return Policy
- Duration: Products can be returned within 30 days of receipt.
- Condition: Items must be returned in the same condition in which they were received, including original packaging.
- Exclusions: There are no final sale items; all our products are returnable.
Return Process
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Initiate a Return: Contact our customer support team via email at hello@elmfineryandfragrance.com.au to initiate the return process. Please include your order number and the reason for return.
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Shipping Instructions: Once your return request is reviewed and approved, we will provide you with a prepaid return shipping label.
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Packing: Pack the items securely in the original packaging. Ensure the items are protected and will not be damaged during transit.
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Shipping: Attach the provided prepaid shipping label to the package and drop it off at the nearest shipping facility.
Refund Process
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Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be credited back to the original method of payment. Please allow up to 10 business days for the refund to appear on your statement.
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There are no restocking fees.
Contact Us
If you have any questions or require further assistance, please do not hesitate to contact us at hello@elmfineryandfragrance.com.au or call our customer service at +61 423 241 702