Shipping policy

Shipping Policy

At Elm Finery & Fragrance, we are dedicated to delivering your products in a timely and efficient manner. Our shipping policy provides all the necessary information regarding the shipping methods, timelines, and costs associated with your order from our website elmfineryandfragrance.com.au.

Shipping Options

  • Standard Shipping: Delivers within 3-5 business days. Free for all orders within Australia.
  • Express Shipping: Delivers within 1-2 business days for a flat rate of $15.00.

Processing Times

  • Orders are typically processed within 24 hours of order placement. Orders placed on weekends or holidays will be processed the next business day.

Shipping Areas

  • We ship products across Australia, including remote and rural areas. Currently, international shipping is not available, but we are looking to expand our services globally in the future.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through the courier's website.

Delivery Issues

  • If you encounter any issues with delivery, such as delayed delivery or missing packages, please contact our customer service team immediately at hello@elmfineryandfragrance.com.au or call our customer service at ‭+61 423 241 702‬. We will work with the courier to resolve the issue promptly.

Additional Information

  • Ensure your shipping address is correct at the time of checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
  • Some products may be shipped in multiple parcels and arrive at different times.
  • During high-demand periods like holidays or promotions, delivery times may extend slightly.

Changes and Cancellations

  • If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We can accommodate changes or cancellations only if the order has not yet been dispatched.

Contact Us

For any questions or concerns regarding our shipping policy, please contact our support team at hello@elmfineryandfragrance.com.au or call our customer service at ‭+61 423 241 702‬